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Shipping & Returns

Delivery Process

We usually ship international orde, deliver to major destinations like US, Canada and some other European countries only take around 3-5 workdays. Orders maybe delayed due to bad weather, incorrect address information, or availability of the product. We shall ship the items in 12hours once your payment is cleared , most of the clients will receive tracking number in less than 2 business days!

All parcels will be marked as "Gifts" or "Samples" to avoid fees imposed by customs, but the recipient will be fully responsible for the charges if there is any. All parcels will be hold for picking up if it can not be singed or delivered.

All delivery items will be sent by the parcel force "Recorded Signed for" delivery service. Boots will require a signature from you upon arrival. This service gives you peace of mind that your Boots will arrive safely and direct into your possession. So please provide us with detailed street address for the shipping, P.O. Box address will not be accepted,We are not responsible for delivery delays due to weather, insufficient address info, holidays, or carrier complications.

Shipping in two business days once the payment was cleared and usually 6-12 workdays for delivery, NO overnight shipping. We will do our every effort to make sure you receive the parcel in time but we are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with parcel origin and destination, particularly during peak periods. The risk of loss would be passed to you if you made any mistakes of shipping address when filling out the purchase forms.

Exchange Products

1: Within 30 days (From the date products were received), if you find the products you choose are not satisfying you in terms of color or size, it can be returned and replaced under the following condition. You need to send back to us the products in original package (you will pay the shipping fees). The products should have not been used (except tryout). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you. The shipping fees for the replaced products that we ship to you should also be charged of you. Before sending the items for replacement, please transfer,the supplymentary shipping cost for turning back the replaced items from us first. As soon as the payment completed, will we replace the items sent from you.

2: We will gladly take back or exchange any merchandise as received with original package within 30 days of purchase(From the date products were received, Please note that our store is not responsible for return shipping costs.), if you find the products with quality problems (Non-human factors or non-resistant external damage)